Shannell is a Licensed Professional Counselor and has worked in the mental health field since 2011. She has worked for the Georgia Crisis and Access line as a crisis counselor, she worked several years at an acute psychiatric facility, and she worked for a major health insurance company. She currently works in a private practice providing individual, couples, and family counseling services. Throughout the course of her work in mental health, she has worked with children, adolescents, adults, and seniors. She is a wife and the mother of Princeton.